Troubleshooting
Troubleshoot Integration Issues
Use these checks when a commerce connection is disconnected, product or order data is unavailable, or a supported integration action fails.
Confirm connection status
- •Open the integration settings and confirm the connection is active.
- •Verify the connected store or account is the one you intend to use.
- •Reconnect when authorization was revoked or credentials changed.
- •Confirm the AI agent is associated with the connected integration.
Confirm permissions and data
- •Check that the connected account has permission to read the required data.
- •Confirm the product, order or record exists in the source platform.
- •Test with a known record before testing unusual edge cases.
- •Review whether the requested capability is supported by that integration.
Platform-specific guides
Use the dedicated Shopify, WooCommerce, Magento or OpenCart documentation for connection and capability details.
- •Shopify: /docs/ecommerce/shopify
- •WooCommerce: /docs/ecommerce/woocommerce
- •Magento: /docs/ecommerce/magento
- •OpenCart: /docs/ecommerce/opencart
If an action fails
Record the approximate time, connected platform, relevant record identifier and the customer request. Do not send access tokens, passwords or payment details to support.
Need more help? If the issue continues after these steps, contact AIChatVault support and include the agent, channel or integration involved and what you expected to happen.