Troubleshooting
AI Agent Is Not Answering Correctly
Use these checks when the agent gives an incorrect, incomplete or unhelpful answer, or does not use the knowledge you expected.
Confirm the source is ready
- •Open the relevant knowledge source and confirm processing completed.
- •Search the source for the exact fact the answer requires.
- •Remove outdated or conflicting sources.
- •Use an approved Q&A pair when wording must be precise.
Test the question clearly
Ask a complete, realistic question in the built-in preview. If a short or ambiguous question fails, test a clearer version to determine whether the issue is retrieval or intent.
Review instructions
- •Remove conflicting behaviour instructions.
- •State the agent’s role, scope and fallback clearly.
- •Keep policy and catalogue content in knowledge sources rather than the instruction field.
- •Tell the agent to acknowledge when trusted information is unavailable.
Compare preview and live behavior
If preview works but a deployed channel does not, confirm that channel is using the same agent and current configuration.
Need more help? If the issue continues after these steps, contact AIChatVault support and include the agent, channel or integration involved and what you expected to happen.