WhatsApp Business
Connect your WhatsApp Business number so your AI agent automatically replies to customer messages on the world's largest messaging platform. Once connected, the agent replies to every inbound message 24/7 using your knowledge base — no human intervention needed.
Requirements
- •A Meta Business Account with WhatsApp Business API access.
- •A verified WhatsApp Business phone number set up in Meta Business Manager.
- •Admin access to your WhatsApp Business Account to authorise the connection.
Connecting via OAuth (recommended)
Open your agent and go to Deploy → WhatsApp
Click Connect with Meta
Grant permissions and select your WhatsApp account
Connection confirmed
Test it
What the connected view shows
Once connected, the Connect tab displays your integration details:
- •Phone number — the WhatsApp Business number currently linked.
- •Phone number ID — the Meta API identifier for the number.
- •WhatsApp Business Account ID — your WABA identifier.
- •Connected at — when the integration was first authorised.
- •Status — shows "Live — Replying" when the integration is active.
Stats tab
The Stats tab shows real-time usage for this channel:
| Metric | What it measures |
|---|---|
| Messages received | Total WhatsApp messages forwarded to the agent. |
| AI replies | Count of replies the agent sent back. |
| Reply rate | Percentage of received messages that got a reply. |
| Last message | Timestamp of the most recent inbound message. |
| 14-day chart | Daily message volume bar chart for the past two weeks. |
| Message log | Paginated list of message/reply pairs with sender and timestamps. |
Disconnecting WhatsApp
Click Disconnect on the Connect tab. This immediately stops the agent from replying to WhatsApp messages. Your message history and stats are preserved — you can reconnect at any time to resume. When reconnecting, re-run the OAuth flow to issue a fresh access token.
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