Messaging Channels Overview
AIChatVault lets you deploy your agent across three major messaging platforms: WhatsApp Business, Instagram DMs, and Facebook Messenger. The same trained agent and knowledge base powers all three — you add a channel and the agent starts replying instantly, 24/7, without any additional training.
Available messaging channels
| Channel | What it does | What you need |
|---|---|---|
| WhatsApp Business | Auto-replies to WhatsApp messages sent to your business phone number | Meta Business Account + WhatsApp Business API access + verified phone number |
| Instagram DMs | Auto-replies to Instagram Direct Messages on your Professional account | Instagram Professional (Business or Creator) account linked to a Facebook Page |
| Facebook Messenger | Auto-replies to Messenger conversations on your Facebook Page | Facebook Page with admin access |
How messaging channels work
Each channel connects to Meta's messaging APIs via a webhook. When a customer sends a message, Meta forwards it to AIChatVault, which searches your knowledge base and sends an AI-generated reply back through the same channel within seconds. The connection is persistent — no polling, no delays.
- •The agent replies to every inbound message automatically. There is no queue or moderation step.
- •Each channel tracks messages_received, messages_replied, reply rate, and last_message_at in its Stats tab.
- •A 14-day message volume chart and a paginated message log are available per channel.
- •All channels support two connection methods: OAuth (recommended — one click) and manual token entry (for advanced setups).
- •Disconnecting a channel immediately stops the agent from replying. Reconnecting resumes it.
Meta account prerequisites
All three channels are Meta products. Before connecting any of them, make sure you have:
- •A verified Facebook account with admin access to a Meta Business Manager.
- •For WhatsApp: a WhatsApp Business API account with a verified phone number in Meta Business Manager.
- •For Instagram: an Instagram Professional account (Business or Creator) connected to a Facebook Page in Meta Business Suite.
- •For Messenger: a Facebook Page with admin or editor access.
OAuth vs manual connection
Every messaging channel supports two ways to connect:
| Method | How it works | When to use |
|---|---|---|
| OAuth (Recommended) | Click "Connect with Meta/Facebook", log in, grant permissions — done. AIChatVault receives a secure access token automatically. | Always the easiest and most reliable method. |
| Manual token | Enter your Page Access Token and Page ID directly. Requires you to generate a long-lived token yourself in Meta's Graph API explorer. | Advanced setups, agency or developer workflows where OAuth is not practical. |
Monitoring and stats
Each channel page has a Stats tab with:
- •Messages received — total count of inbound messages.
- •AI replies sent — count of messages the agent replied to.
- •Reply rate — percentage of messages that received a reply.
- •Last message — timestamp of the most recent inbound message.
- •14-day bar chart — daily message volume for the past two weeks.
- •Message log — paginated history of message/reply pairs with timestamps.
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